90-Day Relief-or-Refund Guarantee

We designed our devices to do one thing: deliver relief you can actually feel. That is why every Claro Relief device is covered by our 90-Day Relief-or-Refund Guarantee. Try it at home, in your own routine, at your own pace. If it does not bring you the relief we promised, we will refund your purchase. Simple as that.

How it works

1. Order your device. Your 90 days start the day your order is delivered, not the day you buy. So you never lose a single day of your trial.

2. Give it a fair try. Use your device as recommended, about 15 minutes a day. Most customers feel a difference within the first sessions, but meaningful relief builds over consistent daily use.

3. Not feeling the relief you hoped for? Reach out to our team through our Contact page any time within 90 days of delivery. Tell us your order number and let us know it did not work out. No lengthy forms, no interrogation.

4. Get your refund. We will send you simple return instructions. Once your device is on its way back to us, we process your refund to your original payment method. You can expect it within 5 to 10 business days.

What is covered

  • Every device in our range: Knee Massager Pro, Back Massager Pro, Foot Massager Pro and Shoulder Massager Pro.
  • The full purchase price of your device.
  • Devices that have been used. That is the whole point, we want you to actually try it.

The fine print, kept honest

  • Your request must reach us within 90 days of the delivery date shown in your tracking.
  • We will need your order number as proof of purchase.
  • The guarantee applies to purchases made on our official store and covers one refund per device, per customer.
  • The device must be returned to us. We will provide the return address and instructions when you contact us.
  • Refunds are issued to the original payment method once the return is confirmed.

Why we can offer this

Because the numbers are on our side. Thousands of customers worldwide use our devices every day, and only a small fraction ever ask for a refund. We would rather take that risk than have you hesitate on relief that could change your everyday.

Questions before you order? Our customer service team is available around the clock through our Contact page. We usually reply within 24 hours.