Privacy policy

Last updated: July 21, 2026

Claro Relief operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). Claro Relief is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.

Personal information we collect or process

When we use the term "personal information", we are referring to information that identifies or can reasonably be linked to you or another person. Personal information does not include information that is collected anonymously or that has been de-identified, so that it cannot identify or be reasonably linked to you. We may collect or process the following categories of personal information depending on how you interact with the Services, where you live, and as permitted or required by applicable law:

  • Contact details including your name, address, billing address, shipping address, phone number, and email address.
  • Financial information including payment card information, financial account information, transaction details, form of payment, payment confirmation and other payment details.
  • Account information including your username, password, security questions, preferences and settings.
  • Transaction information including the items you view, put in your cart, add to your wishlist, or purchase, return, exchange or cancel, and your past transactions.
  • Communications with us including the information you include in communications with us, for example, when sending a customer support inquiry.
  • Device information including information about your device, browser, or network connection, your IP address, and other unique identifiers.
  • Usage information including information regarding your interaction with the Services, including how and when you interact with or navigate the Services.

Sources of personal information

We may collect personal information directly from you (when you create an account, use the Services, or communicate with us), automatically through the Services (including through cookies and similar technologies), from our service providers (when they collect or process information on our behalf), and from our partners or other third parties.

How we use your personal information

  • Provide, tailor, and improve the Services. To perform our contract with you, process payments, fulfil orders, arrange shipping, facilitate returns and exchanges under our 90-Day Relief-or-Refund Guarantee, manage your account, remember your preferences, enable reviews, and create a customized shopping experience.
  • Marketing and advertising. To send marketing communications by email or other channels and to show you online advertisements for products or services, including based on your activity on the Services. You can unsubscribe at any time.
  • Security and fraud prevention. To authenticate your account, provide a secure payment and shopping experience, and detect or investigate possible fraudulent, illegal, or malicious activity.
  • Communicating with you. To provide customer support and maintain our business relationship with you.
  • Legal reasons. To comply with applicable law, respond to valid legal process, and enforce our terms and policies.

How we disclose personal information

In certain circumstances, we may disclose your personal information to third parties for legitimate purposes subject to this Privacy Policy, including: with Shopify, vendors and other third parties who perform services on our behalf (IT management, payment processing, data analytics, customer support, cloud storage, fulfilment and shipping); with business and marketing partners to provide marketing services and advertise to you; when you direct or consent to our disclosure of certain information to third parties, such as to ship you products; in connection with a business transaction such as a merger; and to comply with applicable legal obligations.

Relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services in order to provide and improve the Services for you. Information you submit to the Services may be transmitted to and shared with Shopify as well as third parties that may be located in countries other than where you reside. To learn more about how Shopify uses your personal information and any rights you may have, you can visit the Shopify Consumer Privacy Policy.

Third party websites and links

The Services may provide links to websites or platforms operated by third parties. We are not responsible for the privacy or security of such sites. We recommend reviewing their privacy policies before providing them with any personal information.

Children's data

The Services are not intended to be used by children, and we do not knowingly collect any personal information about children under the age of majority in your jurisdiction. If you are the parent or guardian of a child who has provided us with their personal information, you may contact us to request that it be deleted.

Security and retention of your information

Please be aware that no security measures are perfect or impenetrable, and we cannot guarantee perfect security. We retain your personal information only as long as necessary to provide you with the Services, comply with legal obligations, resolve disputes, or enforce applicable contracts and policies.

Your rights and choices

Depending on where you live, you may have some or all of the following rights in relation to your personal information: the right to access personal information we hold about you, the right to request deletion, the right to request correction, and the right to portability. If you reside in the UK or European Economic Area, you may additionally have the right to object to or restrict processing and to withdraw consent where processing is based on consent. You may exercise these rights by contacting us through our Contact page. We will not discriminate against you for exercising any of these rights.

Complaints

If you have complaints about how we process your personal information, please contact us. Depending on where you live, you may also have the right to lodge a complaint with your local data protection authority.

International transfers

We may transfer, store and process your personal information outside the country you live in. If we transfer your personal information out of the European Economic Area or the United Kingdom, we will rely on recognized transfer mechanisms such as the European Commission's Standard Contractual Clauses or equivalent UK mechanisms, unless the transfer is to a country determined to provide an adequate level of protection.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time. We will post the revised Privacy Policy on this page and update the "Last updated" date.

Contact

Should you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you, please reach out through our Contact page. For the purpose of applicable data protection laws, we are the data controller of your personal information.